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Privacy Policy

Privacy Policy for Blynkmeds India Private Limited

At Blynkmeds India Private Limited, we’re dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, process, and use your data through our website, mobile apps, and other platforms. It also clarifies what sensitive personal information we might collect and how we use it to provide our services, while assuring you about the information we don’t need or ask for. Our aim is to be transparent about how we use your data and to respect your privacy rights.

By accessing or using www.blynkmeds.com / www.blynkmeds.in, you confirm that you’ve read, understood, and agreed to follow the terms of this Privacy Policy and our Website Terms and Conditions.

Please note, if ‘mobile application’ isn’t explicitly mentioned in any part of this policy, it doesn’t mean those terms don’t apply to access via mobile apps. This agreement applies equally to mobile app access.

You also agree and consent to us collecting, storing, processing, transferring, and sharing your information (including sensitive personal information) with third parties or service providers for the purposes detailed in this Privacy Policy.

Language of this Policy

This Privacy Policy is in English. We don’t provide translations. If there’s any difference between the English version and a translation, the English version will be the one that counts.

Updates to Our Privacy Policy

Blynkmeds India Private Limited can change this Privacy Policy at any time without prior notice. Any changes will take effect immediately once posted on www.blynkmeds.com / www.blynkmeds.in. We encourage you to check this page often to stay informed about new policies, rules, and guidelines. Your continued use of our site after such a notice means you accept and agree to the updated Privacy Policy.

Information We Collect and How We Use It

We collect and store your personal information, including sensitive personal details, that you provide when using www.blynkmeds.com / www.blynkmeds.in. This information is vital for giving you a safe, secure, efficient, and personalized experience.

The personal information we collect is used only for purposes directly related to you, such as: processing orders and providing customer support; managing your account and services; sending promotions, offers, and notifications; optimizing operations and deliveries; preventing fraud and ensuring regulatory compliance; and performing data analytics for product improvements. We get your consent for these uses through methods like email, SMS, or phone calls, in line with applicable laws.

You can browse our website and mobile app without providing personal details. However, if you want to register as a user, you’ll need to provide the necessary personal information during the registration process.

We’ll use the information you provide to operate our website and mobile app. We might also use it to develop products and services tailored to your preferences, aiming to offer you the best experience. Additionally, where allowed by law and with your consent, we may use your information for direct marketing on behalf of ourselves, our group companies, partners, and agents.

We collect information when you make transactions on our platforms, including your contact details and purchase history. We also gather data about your preferences based on how you interact with our platform. Plus, we collect device and technical information when you use our website or mobile app.

Blynkmeds will keep your data only as long as needed to fulfill the purposes for which it was collected, and for a reasonable time to meet legal, business, accounting, or reporting requirements. We consider various factors when deciding how long to keep personal data: the amount, nature, and sensitivity of the data, the risks of unauthorized use or disclosure, the processing purposes, and whether those purposes can be achieved without processing the data. We also consider any relevant legal retention requirements.

We’ll make sure your data is kept for at least 180 days after you cancel or withdraw your registration. After that, your data will be deleted. If deletion takes longer, we’ll let you know.

Data Sharing and Privacy Practices

All third-party service providers involved in handling or processing data operate under strict data protection agreements. These agreements require them to follow applicable privacy laws and security standards to protect the confidentiality and integrity of your data throughout all processing and transmission stages.

We hope this policy makes it clear what types of personal data we might collect on this website and how we might handle or use it. Below, you’ll find details about the various types of information we gather from customers concerning Blynkmeds India Private Limited.

Identifiable Personal Information (IPI)

Identifiable Personal Information (“IPI”) is any information that can reasonably be used to identify a specific user. This information, along with other data you input, is directly tied to your activities on www.blynkmeds.com / www.blynkmeds.in, such as creating an account, placing an order, submitting feedback, or recommending a product. While you can stop these activities, providing the necessary information is required once you sign up.

Some examples of the information we collect include:

  • Name
  • Gender
  • Mobile Numbers
  • Email ID
  • Date of Birth
  • Mailing Address
  • Any additional personal information you provide or that’s collected about you over time will be managed according to applicable local laws.

We try to limit when we collect sensitive personal data. However, in some situations, this might happen due to specific requests you make. Depending on your activities on www.blynkmeds.com / www.blynkmeds.in, some requested information might be mandatory, while other information is optional. Please note that if you don’t provide mandatory information for certain activities, you might not be able to do those activities.

We need this information for various purposes, including, but not limited to:

  • Verifying you as a legitimate user.
  • Allowing you to place orders for products and services.
  • Processing payments.
  • Keeping you updated on your order status.

Technical Data

For this privacy policy, ‘Customer Data’ includes both Personal Data and Technical Data. Technical Data includes device and technical information you provide when using our website or mobile app, such as IP addresses and other unique identifiers like your mobile carrier, operating system, and platform.

This information might be used to analyze website usage, improve our services, enhance our marketing and promotional efforts, manage our website effectively, and better cater to your shopping preferences.

We use Identifiable Personal Information to resolve disputes, enforce our agreements with you (including the Website Terms of Use and this Privacy Policy), comply with applicable laws, and assist law enforcement. All your identifiable personal information remains private and confidential on www.blynkmeds.com / www.blynkmeds.in. We do not sell, rent, or lease your information to third parties without your explicit permission.

Data Security Measures

Sensitive personal data is protected using the highest security standards and is only disclosed when necessary and legally allowed. We’re committed to ensuring such data isn’t published or shared without your clear and informed consent, unless disclosure is required by law or regulatory authorities. However, we may disclose such information: (i) to meet legal obligations, including responding to lawful requests from public authorities for national security or law enforcement; (ii) to detect, investigate, prevent, or take action against fraud, unauthorized activities, suspected violations of our Terms and Conditions, or as otherwise required by law; and (iii) to protect the rights, property, or safety of Blynkmeds, its users, or others, in line with applicable legal provisions. Any such disclosure is done with appropriate safeguards to maintain the confidentiality, integrity, and security of your personal data.

We use reasonable technology and security measures to protect your personal information, including sensitive data. However, absolute confidentiality over the internet can’t be guaranteed, and you agree that sharing your information is at your own risk. Unauthorized use might lead to unwanted messages, and we aren’t liable for any damages from information shared with us. Access to customer information is limited to our qualified and trained employees. We may disclose customer data to legal advisors for legal proceedings as allowed by law or to protect the safety and security of individuals or Blynkmeds. We also share data to investigate suspected illegal activities, such as fraud and privacy violations.

Updating Your Identifiable Personal Information

All users can access, update, and delete their Identifiable Personal Information (IPI) on our website. We encourage you to review and update your IPI regularly. To update your information, please follow these steps:

  1. Log in to your account.
  2. Click on ‘My Account’.
  3. On the Dashboard, click on ‘Update your Profile’ and make the necessary changes.
  4. On the Dashboard, click on ‘Address Book’ to modify your address(es).

Data Tracking Technologies

Cookies: Cookies are small data files placed on your hard drive when you visit certain pages of www.blynkmeds.com / www.blynkmeds.in. They help us analyze webpage traffic, measure our promotions’ effectiveness, and enhance trust and safety. Most cookies are “session cookies,” which are automatically removed from your hard drive once you log out or close your browser. You can clear our cookies in your browser settings, but this might prevent you from using some website features. Cookies don’t collect any sensitive personal information.

Some features that cookies support include tracking website performance, services, content, and ads to remember your individual preferences or buying behaviors. This helps us provide you with information most relevant to your interests. If you post anything on our forums, in a chat room, or give feedback, we’ll collect that information. We keep this information as needed to resolve disputes, provide customer support, and troubleshoot problems as allowed by law. Additionally, if you send us personal correspondence (like emails or letters), or if others contact us about your activities or communications on the website, we might collect and store a file about you. Please remember that we can’t control third-party use of cookies, so please check their cookie policy for more details.

Web Beacons: A web beacon is an electronic image embedded in a webpage’s code. We use web beacons to monitor user traffic patterns between pages and to improve site performance.

Sharing Data with WebEngage

To improve your customer experience and optimize our communication strategies, www.blynkmeds.com shares specific customer data with WebEngage, a customer engagement and retention platform. This data may include basic customer information, user behavior on our website or app, and transaction history. As a data processor working on our behalf, WebEngage is contractually bound to process the data only according to our instructions and in compliance with relevant data protection laws.

We use WebEngage to:

  • Send customized notifications, promotions, and communications, including personalized alerts, messages, and deals.
  • Analyze customer interactions and engagement patterns to gain valuable insights into user preferences.
  • Use user behavior analytics to improve services, enhance customer engagement, and drive strategic growth.

Security of Identifiable Personal Information

Blynkmeds.in implements strict measures to prevent loss, misuse, alteration, or unauthorized access to your Identifiable Personal Information or sensitive personal data. We maintain a secure server that only selected personnel and contractors can access, allowing us to track all account access and changes. However, please be aware that no data transmission over the Internet can be guaranteed as 100% secure. We ask you not to share your user ID, password, or other information with anyone else. No one from Blynkmeds.in customer care will ever ask for your password.

Advertising

Some services may be supported by advertising revenue. To deliver ads that might interest you most, advertisements on our website may appear alongside third-party advertisers who deliver ads to our website and other internet sites. Such advertising or links might take you to an advertiser’s website, potentially involving merchandise and/or services offered to you, and may include cookies. These cookies allow advertisers to determine if you clicked on their ads, which then led you to their advertising website. They may also start collecting information related to your visit to that specific advertising website, relevant to the ads you viewed.

Other Content and External Links

All other links provided are for information only and are offered for your convenience. You acknowledge and agree that this site isn’t responsible for the availability of, or any content, advertising, or products on or available from, those external internet sites or resources. We’re also not liable for any damage, loss, or consequences of any kind that might occur to your computer system or internet connection from accessing sites or resources linked from this site.

Miscellaneous Privacy Policy Provisions

As stated in our Terms & Conditions, minors aren’t allowed to register for or use the services of www.blynkmeds.com / www.blynkmeds.in. We don’t plan to sell our services or products to them, nor do we knowingly collect or keep information from anyone under the age of 18. No part of www.blynkmeds.com / www.blynkmeds.in is meant to attract anyone under 18. If a minor wants to buy a product, they can do so through a parent or guardian who is a member of www.blynkmeds.com / www.blynkmeds.in. Our main concern is protecting children’s privacy. Therefore, we won’t knowingly collect or keep data on our website from those under 18. If a minor has given us personal information, a parent or guardian can email us, and we’ll remove the information and unsubscribe the child from any promotional contacts.

Adherence to Company Policies

Our email communications will follow our existing Privacy Policy. Information about various products, services, promotional, and special offers that we believe will get the best deals for our web users will be sent by email. We might combine information you give us about yourself with data we get from cookies collected from your use of this website to show you relevant information about various products and services available on this website that might interest you.

Publicly Accessible Areas

Certain parts of our www.blynkmeds.com / www.blynkmeds.in website let you publicly contribute comments or reviews. Remember that such information is public and can be seen by other customers or businesses. It might also be reproduced on other websites or in search results, making it easier for others to gather or get your information.

If you don’t want to receive promotional emails or marketing information from us, please contact us at care@blynkmeds.com. We’ll handle your request as soon as possible.

Your Data Rights

You agree that if you provide your cell phone number when signing up, we can contact you by phone, SMS, WhatsApp, or any other way. We may, at our discretion and where legally allowed, charge a reasonable administrative fee for this service. We reserve the right to restrict or withdraw your access to our customer information and will explain why if mandated by applicable law.

For any issues, feedback, or complaints about how your customer data has been used or shared, please contact us at care@blynkmeds.com.

Governing Law and Jurisdiction

This Privacy Policy and your use of this website will be governed by and interpreted in accordance with the applicable laws of India. Its conflict of law provisions also apply here. Both this website and you agree to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

Security Measures You Can Take

Passwords should be complex, never shared, changed regularly, and not written down. Users are responsible for all activities under their account. Keep your computer protected with up-to-date antivirus software and the latest browser version. Be careful of phishing emails that might ask you for private or sensitive information by sending you an email and using your email address.

Blynkmeds.in and its representatives will never ask you to email us any personal or sensitive information. If you ever get such a request, please relax; it’s not from us.

Other Important Considerations

You agree that providing your personal information, including sensitive data, is at your sole discretion. We aren’t obligated to verify the source of any information you provide about your identity; it will be accepted as submitted by you. If you suspect you’ve provided any information by mistake, it’s your responsibility to let us know within fifteen days to resolve the situation. We may use technology or other means to protect our services and customers, such as filtering spam or enhancing security controls. Such measures might affect your ability to use the service.

Contact Us

For more details, to resolve queries, or to address grievances, please contact:

Grievance Officer: Amrit Raj

Email Id: grievance@blynkmeds.com

Phone Number: 6289153347

Blynkmeds.in will do its best to resolve your grievance within 15 days from the date of receipt. By proceeding, you acknowledge that you voluntarily and with consent accept all the conditions stated above.

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